Job Description
Join TechConnect Solutions as a Chat Support Specialist in Chicago, IL! We're seeking passionate individuals to deliver exceptional customer support through live chat channels. This immediate hire opportunity includes comprehensive paid training to equip you with the skills needed to excel. Enjoy competitive pay, full-time benefits, and a dynamic team environment while helping clients resolve technical inquiries with ease.
Why Choose Us?
- Paid Training: 2-week onboarding program with mentorship
- Immediate Hire: Start your career without delays
- Competitive Pay: $18-$25/hour + performance bonuses
- Modern Workspace: Collaborative downtown Chicago location
- Growth Path: Clear advancement opportunities to senior roles
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions in CRM systems with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed KPIs for resolution rate and customer satisfaction
- Participate in continuous training on new products/features
- Maintain professional tone in all client communications
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills (grammar-focused)
- Basic technical troubleshooting aptitude
- Ability to multitask in fast-paced digital environments
- Previous customer service/support experience (chat preferred)
- Proficiency with Microsoft Office and CRM tools
- Must complete paid training program (no prior tech experience required)