Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Sacramento! We're urgently hiring compassionate professionals to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real difference in your local community. No commute required – just your dedication to excellence.
Why Choose Us?
- Industry-leading training and career advancement
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Sacramento-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with local support teams for complex issues
- Maintain performance metrics (e.g., CSAT, FCR)
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including weekends
- Passion for serving Sacramento-area residents