Job Description
Join our award-winning customer support team in Houston! We're urgently hiring Chat Support Specialists for immediate placement in a fast-paced, tech-forward environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Perfect for tech-savvy communicators who thrive in digital spaces!
Responsibilities
- Deliver real-time chat support via web and mobile platforms
- Resolve customer inquiries regarding products/services with 95%+ accuracy
- Maintain detailed case notes in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed chat response time targets (avg. <60s)
- Contribute to knowledge base documentation
- Participate in weekly performance reviews
Qualifications
- High school diploma/GED required; college degree preferred
- 1+ years customer support experience (chat/email preferred)
- Typing speed ≥ 60 WPM with 98% accuracy
- Proficiency in Zendesk/Intercom/Drift platforms
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Must be available for evening/weekend shifts
- US work authorization required