Job Description
Join our elite tech support team in San Jose! We're hiring passionate Chat Support Specialists for immediate full-time positions with competitive pay and growth opportunities. This is your chance to launch your career in customer service at a cutting-edge company. Our hiring event is designed for quick onboarding – apply today and start tomorrow!
We offer comprehensive training, flexible scheduling options, and a dynamic work environment where your skills make a real impact. As a Chat Support Specialist, you'll be the first point of contact for our clients, delivering exceptional service through live chat channels. If you're tech-savvy, empathetic, and thrive in fast-paced settings, this role is perfect for you.
Responsibilities
- Provide instant technical support via live chat for software and hardware products
- Resolve customer inquiries with 95% first-contact resolution rate
- Document all interactions in CRM systems with precision and detail
- Collaborate with engineering teams to escalate complex technical issues
- Maintain product knowledge through continuous training modules
- Support 24/7 chat coverage with rotating weekend shifts
- Contribute to process improvements for faster resolution times
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency in typing 60+ WPM with 98% accuracy
- Strong diagnostic skills for troubleshooting software/hardware issues
- Experience with Zendesk, Intercom, or similar chat platforms
- Exceptional written communication with professional tone
- Ability to remain calm under pressure during high-volume periods
- High school diploma; relevant certifications a plus