Job Description
Join our dynamic team at ClientFirst Solutions as a Chat Support Specialist and make an immediate impact! We're seeking empathetic tech-savvy individuals to deliver exceptional customer experiences through real-time chat channels. This full-time position offers competitive pay, comprehensive training, and the opportunity to grow within our innovative Fort Worth headquarters. If you're ready to start your career in customer service without delay, apply today!
Responsibilities
- Provide instant, professional support to customers via live chat channels
- Resolve technical inquiries, billing issues, and product questions efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with 98% accuracy
- 6+ months customer service or chat support experience
- Proficiency with CRM software and multi-tasking tools
- Exceptional written communication and problem-solving skills
- Ability to work flexible hours including weekends
- Must pass background check and drug screening