Job Description
Join our award-winning support team as a Chat Support Specialist in Philadelphia! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This temporary role offers immediate start for motivated individuals who thrive in fast-paced digital environments. Enjoy competitive pay, flexible scheduling, and full training. Help shape our customer success story while building your career in tech support!
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation in CRM system for ticket tracking
- Collaborate with Tier 2 support on complex escalations
- Proactively identify upsell opportunities during interactions
- Adhere to PCI compliance standards for sensitive data handling
- Participate in weekly performance reviews and training sessions
Qualifications
- Minimum 1 year customer service experience (chat/email preferred)
- Exceptional written communication with professional tone
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Ability to manage 5+ concurrent chat conversations
- Strong problem-solving skills with patience under pressure
- High school diploma or equivalent; college degree a plus
- Availability to work evenings/weekends (12-hour shifts)