Job Description
Join our award-winning customer support team in Chicago! We're urgently hiring passionate Chat Support Specialists to deliver exceptional digital experiences to global clients. This high-impact role offers immediate start for candidates ready to make a difference in a fast-paced tech environment.
Enjoy competitive compensation, flexible scheduling, and comprehensive training. Perfect for tech-savvy communicators seeking growth opportunities in one of America's most vibrant cities.
Responsibilities
- Handle 50+ daily customer inquiries via live chat with <90s response time
- Resolve technical issues, billing questions, and product guidance
- Maintain detailed case histories in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Document and report recurring technical patterns
- Meet/exceed monthly customer satisfaction targets
- Participate in weekly product knowledge sessions
Qualifications
- Minimum 1 year customer support experience
- Proven typing speed (60+ WPM) with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 chat windows
- Basic technical troubleshooting knowledge
- Available for flexible shifts including weekends
- Authorized to work in the US without sponsorship