Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional real-time support to our global clients. This immediate-start opportunity offers flexible hours and the chance to work with cutting-edge technology in a collaborative downtown environment. Perfect for detail-oriented individuals who thrive in fast-paced digital environments.
Responsibilities
- Provide instant, professional support via live chat for SaaS platform users
- Resolve technical inquiries, billing issues, and feature requests
- Document interactions in CRM systems with precision
- Collaborate with engineering teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Maintain product knowledge through continuous training
Qualifications
- Minimum 1 year customer support experience
- Excellent written communication skills in English
- Proficiency with Zendesk, Intercom, or similar platforms
- Ability to multitask in high-volume chat environments
- Basic technical troubleshooting skills
- Strong problem-solving abilities
- Available for immediate onboarding