Job Description
Join our award-winning customer experience team at NexusConnect Solutions! We're seeking dynamic Chat Support Specialists to deliver exceptional digital customer service from our vibrant Austin headquarters. This is your chance to jumpstart your career in tech with an immediate start opportunity. Enjoy a collaborative environment, competitive compensation, and comprehensive training.
As a key member of our CX team, you'll be the face of our brand through real-time chat interactions. We value empathy, efficiency, and problem-solving skills above all. Perfect for recent graduates or professionals seeking flexible contract work with growth potential. Apply today and start making an impact tomorrow!
Responsibilities
- Deliver prompt, professional customer support via live chat across multiple platforms
- Resolve product inquiries, technical issues, and billing questions with precision
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics (response time, CSAT scores)
- Continuously update product knowledge through ongoing training
- Support omnichannel initiatives including email and social media
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (chat support a plus)
- Exceptional written communication skills with strong attention to detail
- Proficiency with CRM software and chat platforms (Zendesk, Intercom)
- Type 50+ WPM with 95%+ accuracy
- Ability to multitask in fast-paced digital environments
- Must be available for immediate start and flexible scheduling