Job Description
Join our award-winning support team in Austin's thriving tech scene! We're urgently seeking passionate Chat Support Specialists to deliver exceptional customer experiences. This high-impact role offers immediate start, competitive compensation, and growth opportunities within a dynamic environment. Perfect for tech-savvy individuals who thrive in fast-paced digital interactions.
Why Austin Digital Solutions? We pride ourselves on innovation, employee development, and fostering a collaborative culture. Our Austin headquarters features state-of-the-art facilities and a team-first philosophy. As a Chat Support Specialist, you'll be at the forefront of customer engagement, resolving inquiries with empathy and efficiency.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across digital platforms
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to escalate complex issues effectively
- Contribute to continuous improvement of support protocols and knowledge bases
- Monitor chat queues and maintain average response time under 60 seconds
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM platforms (Zendesk/Salesforce preferred)
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-volume chat environments
- High school diploma or equivalent; college degree preferred
- Available for immediate start and flexible scheduling