Job Description
Join ConnectServe Solutions as an Entry-Level Call Center Agent in Columbus and kickstart your career with comprehensive paid training! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our supportive environment. Our 3-week paid training program equips you with the skills needed to succeed in customer service and technical support roles. Benefits include health insurance, retirement plans, and performance bonuses. Apply today to become part of a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - training provided
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Reliable internet connection for remote options
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening