Job Description
Join our award-winning customer support team and make an immediate impact! We're urgently seeking Chat Support Specialists in Houston to deliver exceptional digital customer experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates ready to start immediately. Be part of a dynamic, tech-forward environment where your communication skills shine.
Responsibilities
- Deliver real-time support to customers via live chat and digital channels
- Resolve technical inquiries, billing questions, and product issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to improve support workflows
- Adhere to SLA metrics while maintaining high CSAT scores
- Continuously update product knowledge through training modules
- Identify and escalate complex issues to senior support staff
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Proven typing speed of 50+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar support platforms
- Exceptional written communication and empathy skills
- Ability to multitask in fast-paced digital environments
- High school diploma; associate's degree in communications a plus
- Available for immediate start and flexible scheduling