Job Description
Join TechFlow Solutions' award-winning customer support team in Austin! We're urgently hiring passionate Chat Support Specialists to deliver exceptional digital experiences to our global clients. This is your chance to launch a rewarding career in customer service with immediate start and comprehensive training. Enjoy a modern downtown workspace, competitive benefits, and opportunities for rapid growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide real-time chat support across multiple platforms (web, mobile apps, social media)
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document all interactions in CRM systems with precision and detail
- Collaborate with engineering teams to escalate complex technical problems
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in weekly training sessions on new products and protocols
Qualifications
- Minimum 1 year experience in customer support or technical assistance
- Proficiency in live chat tools (Zendesk, Intercom, Drift)
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with logical approach
- Must be available for flexible shifts including weekends
- U.S. work authorization required