Job Description
Are you a problem solver with a passion for helping others? Apex Support Solutions is looking for a dedicated Chat Support Specialist to join our growing team in Indianapolis, IN. We are currently hiring for immediate start positions, offering a dynamic work environment and competitive benefits.
In this role, you will be the voice and face of our brand through our live chat platform. You will interact directly with customers to resolve inquiries, provide technical guidance, and ensure a seamless user experience. If you are ready to launch or advance your career in customer service, we want to hear from you.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy.
- Troubleshoot and resolve technical issues related to our products and services.
- Accurately document customer interactions and solutions in the CRM system.
- Identify and escalate complex issues to the appropriate technical teams.
- Maintain a high level of product knowledge to provide accurate information.
- Uphold company policies and brand standards during all customer interactions.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in chat support or customer service is a plus.
- Excellent typing speed (45+ WPM) and accuracy.
- Strong written communication skills with a focus on clarity and tone.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and home office setup for remote/hybrid work.