Job Description
Join our award-winning customer service team in Austin, Texas! We're seeking passionate individuals to deliver exceptional support to our local community. As a Local Customer Service Representative, you'll be the first point of contact, resolving inquiries with empathy and efficiency. We provide comprehensive paid training to ensure your success, plus opportunities for career advancement within our dynamic organization. Enjoy competitive pay, benefits, and a supportive work environment where your contributions truly matter.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from local customers
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed customer records
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Identify process improvement opportunities to enhance service quality
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening