Job Description
Are you an empathetic communicator looking for a rewarding career in customer service? Apex Connect Support is currently seeking a dedicated Chat Support Specialist to join our growing team in Indianapolis. We offer a dynamic work environment with immediate start dates for qualified candidates.
As a Chat Support Representative, you will be the first point of contact for our clients, resolving inquiries efficiently while maintaining a positive brand image. We prioritize a remote-friendly culture and provide all necessary equipment to help you succeed from day one.
Responsibilities
- Respond to customer inquiries: Communicate effectively via live chat to resolve technical issues and product questions.
- Troubleshoot problems: Diagnose and resolve customer issues using established knowledge bases and tools.
- Document interactions: Accurately record chat logs and customer feedback in the CRM system.
- Escalate complex cases: Identify when issues require specialized attention and notify senior support staff.
- Ensure satisfaction: Go above and beyond to ensure every customer leaves with a solution.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service or chat support experience is preferred.
- Skills: Strong typing speed (minimum 40 WPM) and accuracy.
- Communication: Excellent written communication skills with a professional and friendly tone.
- Computer Literacy: Proficiency in Microsoft Office Suite and web-based chat tools.
- Availability: Must be available for full-time shifts, including weekends and holidays.