Job Description
Join Peak Connect Solutions' award-winning call center team in Denver! We're seeking energetic weekend warriors to deliver exceptional customer service while enjoying flexible schedules. Perfect for students, parents, or anyone seeking weekend-only work with competitive pay. Our modern downtown facility offers free parking, paid training, and advancement opportunities. Start immediately and become part of our customer-focused culture!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with specialists for complex issue escalation
- Participate in weekly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Weekend availability (Sat/Sun + occasional holidays)
- Excellent problem-solving and communication abilities
- Ability to work in fast-paced environment with minimal supervision