Job Description
Are you a people person looking for an immediate start?
Apex Digital Solutions is urgently hiring Chat Support Specialists for our Los Angeles team. If you have excellent communication skills and want to work in a fast-paced, dynamic environment, we want to hear from you.
As a Chat Support Representative, you will be the first point of contact for our valued customers, assisting them with inquiries, troubleshooting technical issues, and ensuring a world-class experience.
Why Join Us?
- Immediate Start: Onboard within 48 hours.
- Competitive Pay: $18 - $22/hour based on experience.
- Flexible Schedule: Full-time roles with remote options available.
- Modern Tools: Work from state-of-the-art facilities or home.
Responsibilities
- Answer incoming customer inquiries via live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Identify customer needs and provide accurate information regarding products and services.
- Document all interactions and resolutions in the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain a positive and helpful attitude during high-volume periods.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in customer service or technical support (preferred).
- Excellent typing speed (minimum 40 WPM).
- Strong written communication skills with a focus on grammar and tone.
- Ability to work independently and manage time effectively.
- Must be authorized to work in the United States.
- Reliable high-speed internet connection (if remote).