Job Description
Join our elite customer support team at GlobalConnect Solutions! We're seeking dedicated Chat Support Specialists for immediate night shift opportunities in Philadelphia. Provide exceptional digital customer service through our live chat platform while enjoying competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Perfect for night owls seeking work-life balance with flexible scheduling options.
Responsibilities
- Deliver real-time chat support for e-commerce and SaaS clients
- Resolve customer inquiries regarding orders, technical issues, and account management
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed customer satisfaction targets and response SLAs
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via chat/email
- Exceptional written communication and typing skills (60+ WPM)
- Ability to multitask in fast-paced digital environments
- Proficient with CRM software and chat platforms
- Available to work flexible night shifts (10 PM - 6 AM)
- Must be US-based with reliable high-speed internet