Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Los Angeles! We're seeking tech-savvy communicators to deliver exceptional support through our digital channels while working overnight shifts. This is your chance to launch a career with a forward-thinking company that invests in its people and offers growth opportunities. Enjoy a collaborative remote-friendly environment with competitive compensation and benefits.
Responsibilities
- Provide real-time chat support for customers across multiple digital platforms
- Resolve technical inquiries and troubleshoot issues efficiently
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams to improve support workflows
- Adhere to SLA metrics and quality standards
- Identify opportunities for process improvements
- Participate in ongoing training and development programs
Qualifications
- 1+ years of customer service experience via chat/email
- Exceptional written communication skills with professional tone
- Proficiency in CRM systems (Zendesk, Salesforce preferred)
- Strong problem-solving abilities and patience
- High-speed reliable internet connection
- Ability to work independently during night shifts (10PM-6AM)
- Previous tech industry experience a plus