Job Description
Join TechSolutions Pro's dynamic team as a Chat Support Specialist! We're hosting an exclusive hiring event for night shift roles in Dallas, TX. As a key customer experience ambassador, you'll resolve inquiries via live chat, troubleshoot technical issues, and deliver exceptional service—all while enjoying competitive pay and flexible scheduling.
Why Join Us?
- Comprehensive training and career growth opportunities
- Health benefits, 401(k) matching, and performance bonuses
- Modern remote/hybrid work options post-training
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues, billing questions, and product concerns
- Document interactions using Zendesk and Salesforce platforms
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or chat support experience
- Typing speed: 60+ WPM with 98% accuracy
- Proficiency in CRM tools (Zendesk/Salesforce)
- Available to work 12 AM - 8 AM CT, weekends included
- Strong problem-solving and conflict resolution skills