Job Description
Join GlobalConnect Solutions as a Chat Support Specialist in our vibrant San Antonio team! We're seeking dynamic communicators to deliver exceptional customer experiences via chat during night shifts. This role offers immediate start and opportunities for career growth in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and a supportive culture that values your expertise.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Adhere to SLA standards for response and resolution times
- Continuously improve processes through feedback and analytics
- Support multiple product lines with clear product knowledge
- Contribute to knowledge base articles and training materials
Qualifications
- 1+ years experience in customer support or chat-based roles
- Exceptional written communication skills with professional tone
- Ability to multitask in high-pressure environments
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- High school diploma or equivalent; college degree a plus
- Reliable internet connection and quiet home workspace
- Available for night shifts (10 PM - 6 AM CST)
- Basic technical troubleshooting abilities