Job Description
Join our elite customer support team as a Chat Support Specialist in Charlotte! We're seeking dedicated professionals for immediate night shift openings. This is your chance to launch a rewarding career with a tech-forward company offering competitive pay, comprehensive benefits, and growth opportunities.
What We Offer:
- Night shift differential pay + performance bonuses
- Comprehensive health insurance and 401(k) matching
- Paid training and certification programs
- Modern downtown Charlotte workspace with free parking
- Flexible scheduling options
Responsibilities
- Deliver exceptional customer support via live chat channels
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLAs and quality standards for response times
- Contribute to knowledge base improvements
Qualifications
- Minimum 6 months customer service experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM software (Zendesk/Salesforce)
- Strong problem-solving and conflict resolution skills
- Ability to work independently during night shifts
- High school diploma or equivalent required
- US work authorization and background clearance