Job Description
Join our dynamic team as a Chat Support Specialist and become the digital voice of our brand! We're seeking tech-savvy communicators to deliver exceptional customer support through live chat channels during night shifts. This role offers immediate start and the opportunity to grow your career in a fast-paced, collaborative environment. If you're passionate about problem-solving and thrive in after-hours settings, apply now to join our Philadelphia-based team!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions and update customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Maintain service level agreements (SLAs) for response times
- Proactively identify trends and suggest process improvements
- Train on new products/services to maintain knowledge base
- Support multiple chat platforms simultaneously during peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat tools
- Exceptional written communication and empathy skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection for remote work