Job Description
Join Nexus Solutions Inc. as a Remote Customer Service Representative and become a vital part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional service to our clients from the comfort of your home in Detroit. Enjoy competitive compensation, comprehensive paid training, and a flexible work schedule. As a key player in our customer success journey, you'll resolve inquiries efficiently while building lasting relationships. Our commitment to your growth includes ongoing development opportunities and a supportive remote work environment. Ready to launch your customer service career with industry-leading benefits?
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Proactively identify upsell opportunities for product/service enhancements
- Participate in weekly training sessions to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Availability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset