Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the digital face of our brand! We're seeking night shift heroes to deliver exceptional customer experiences through live chat. This role offers competitive pay, flexible scheduling, and immediate start for qualified candidates. You'll be part of a dynamic team supporting cutting-edge tech products while developing valuable skills in communication and problem-solving. Enjoy a supportive remote-friendly environment with growth opportunities and performance-based incentives. Apply today to launch your customer service career!
Responsibilities
- Resolve customer inquiries via live chat within 30-second response time SLA
- Troubleshoot technical issues using knowledge base and diagnostic tools
- Maintain detailed case documentation in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet 95% customer satisfaction score monthly
- Participate in weekly training to enhance product knowledge
- Monitor chat queues during overnight hours (10 PM - 6 AM)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (chat support preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 chat conversations
- Reliable high-speed internet and quiet workspace
- Flexible availability for night shifts including weekends