Job Description
Join our elite customer support team as a Chat Support Specialist in our Dallas headquarters! We're seeking tech-savvy communicators to deliver exceptional service during night shifts. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. If you thrive in fast-paced digital interactions and want to make an impact, apply now!
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA targets for response and resolution times
- Continuously improve knowledge base articles
- Identify trends and escalate recurring problems
- Support multiple product lines simultaneously
Qualifications
- 1+ years experience in customer support roles
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with Zendesk/Salesforce platforms
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening