Job Description
Launch your career in customer service with our paid training program! ConnectCare Solutions is seeking motivated individuals for our entry-level call center positions in San Antonio. No prior experience required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our growing team.
What We Offer:
- 4-week paid training program ($15/hour during training)
- Full-time position with benefits after training
- Performance-based quarterly bonuses
- Modern downtown workspace with free parking
- Career path to senior roles or team leadership
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Adhere to compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to downtown location
- No prior experience necessary