Job Description
Join SupportPro Solutions' dynamic team as a Chat Support Specialist! We're hosting a hiring event for night shift professionals passionate about delivering exceptional customer experiences. This remote-eligible role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Perfect for night owls seeking flexible schedules without compromising on career advancement.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Adhere to SLA targets while maintaining high customer satisfaction scores
- Participate in continuous training on products and support protocols
- Monitor chat queues during night hours (11 PM - 7 AM CT)
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer support experience via chat/email/phone
- Exceptional written communication skills (60+ WPM typing speed)
- Ability to multitask in high-pressure environments
- Proficiency with CRM tools (Zendesk, Salesforce, or similar)
- Comfortable with night shift schedule (11 PM - 7 AM CT)
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities