Job Description
Join Global Customer Solutions LLC as a Night Shift Call Center Agent and unlock a rewarding remote career supporting clients across Cleveland, OH and Virginia. We're seeking dedicated professionals to deliver exceptional customer service during evening hours from the comfort of home. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth.
Why Work With Us?
- Flexible remote work setup
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- Paid training and career advancement
- 24/7 support and resources
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding accounts, services, and technical issues
- Maintain detailed call logs and documentation in CRM systems
- Meet/exceed quality and productivity targets (e.g., CSAT, AHT)
- Collaborate with team leads to improve customer experiences
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Reliable high-speed internet and quiet home office
- Ability to work independently during night shifts (11 PM - 7 AM)
- Proficiency with CRM software and multitasking tools
- Residency in Cleveland, OH or Virginia required