Job Description
Join our elite customer support team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional 24/7 assistance via live chat. This night shift role offers competitive pay, comprehensive benefits, and career growth opportunities in Dallas, TX. Work remotely with flexible scheduling while making a real impact on customer satisfaction.
Responsibilities
- Provide instant, professional support through live chat channels
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with tier-2 support for complex escalations
- Meet SLAs with <90s response time and >95% resolution rate
- Continuously update knowledge base with new solutions
Qualifications
- 2+ years in customer support or tech chat roles
- Proficient in typing with 50+ WPM accuracy
- Experience with Zendesk/Intercom or similar platforms
- Strong problem-solving and conflict resolution skills
- Available to work 11 PM - 7 AM CST shifts
- High-speed internet and quiet home office setup