Job Description
Join TechConnect Solutions' elite customer support team as a Chat Support Specialist for our night shift operations in Dallas, TX. We're hosting an exclusive hiring event for tech-savvy professionals passionate about delivering exceptional digital customer experiences. This remote-friendly role offers competitive compensation, comprehensive benefits, and growth opportunities in a cutting-edge tech environment. Perfect for night owls seeking flexible schedules without sacrificing career advancement.
Our 24/7 support hub serves Fortune 500 clients, and we're seeking detail-oriented individuals who thrive in fast-paced digital communication. Enjoy premium perks including health insurance, retirement plans, and performance bonuses while supporting global customers through our innovative chat platform.
Responsibilities
- Provide real-time chat support to resolve customer inquiries, technical issues, and product questions
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with Tier 2 support teams for complex technical escalations
- Adhere to SLA metrics while maintaining high customer satisfaction scores
- Participate in continuous training on new products and support protocols
- Monitor multiple chat channels simultaneously during peak hours
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Minimum 1 year experience in live chat or digital customer support
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar support platforms
- Ability to multitask across 3-5 concurrent chat conversations
- High school diploma or equivalent; relevant certifications preferred
- Strong problem-solving abilities with technical aptitude
- Available to work flexible night shifts (10 PM - 6 AM CST)
- Experience with CRM software and ticket management systems