Job Description
Join our award-winning customer support team at TechCare Solutions Inc.! We're hosting an exclusive hiring event for Chat Support Specialists in Dallas, TX. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment where your communication skills shine. Perfect for night owls seeking stability and growth in the tech sector.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions using CRM systems with precision and professionalism
- Collaborate with cross-functional teams to escalate complex cases
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to SLAs and quality standards in a fast-paced setting
- Contribute to knowledge base improvements and training materials
Qualifications
- 1+ years of customer support experience via chat/email/phone
- Exceptional typing skills (60+ WPM) with strong attention to detail
- Proficiency in Zendesk, Freshdesk, or similar support platforms
- Ability to multitask in high-pressure environments
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent; college degree preferred
- Must be available for night shifts (10 PM - 6 AM CST)