Job Description
Join our award-winning customer support team as a Chat Support Specialist in San Antonio! We're seeking tech-savvy communicators to deliver exceptional customer experiences via chat platforms. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for night shift roles (11 PM - 7 AM). Perfect for night owls seeking career growth in a dynamic tech hub!
Responsibilities
- Provide real-time chat support for technical and product inquiries
- Resolve customer issues using CRM tools and knowledge bases
- Maintain detailed documentation of interactions and solutions
- Collaborate with technical teams to escalate complex issues
- Meet quality and response time metrics consistently
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service or chat support experience
- Excellent typing skills (60+ WPM with 98% accuracy)
- Proficiency in Zendesk, Salesforce, or similar platforms
- Strong problem-solving and multitasking abilities
- Available to work night shifts (11 PM - 7 AM CST)
- High school diploma or equivalent required
- Spanish fluency preferred (not required)