Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for passionate individuals who thrive in fast-paced environments. As a Call Center Representative, you'll be the voice of our brand, delivering exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and clear pathways for career advancement—all while working in our state-of-the-art Charlotte facility.
Why Join Us?
- Starting pay: $18-$24/hour + performance bonuses
- Full benefits package (health, dental, vision)
- 401(k) with company match
- Tuition reimbursement program
- Free parking and transit allowance
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams on complex issues
- Participate in ongoing product and process training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (rotating schedule)
- US work authorization and clear background check