Job Description
Are you a dedicated problem solver looking for a rewarding career in customer support?
We are currently hiring Chat Support Specialists for our night shift operations in the Washington DC and Virginia area. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you.
This is a fantastic opportunity for immediate start positions with competitive pay and a supportive team culture. You will be the first point of contact for our valued clients, resolving inquiries and ensuring high satisfaction levels through professional chat interactions.
Responsibilities
- Respond to Customer Inquiries: Provide timely, accurate, and empathetic responses to customer questions via live chat channels.
- Troubleshooting: Diagnose and resolve common technical and billing issues using established scripts and knowledge bases.
- Quality Assurance: Maintain a high standard of service quality, adhering to company guidelines and performance metrics.
- Documentation: Accurately document all interactions and solutions in the CRM system for future reference.
- Team Collaboration: Communicate effectively with team leads and other support staff to escalate complex issues.
- Product Knowledge: Continuously learn about new products and services to provide informed assistance.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in customer service, technical support, or chat support is preferred but not required for top candidates.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Skills: Strong typing speed (min 40 WPM) and excellent written communication skills.
- Location: Must reside in or be willing to commute to the Washington DC / Virginia area.