Job Description
Are you a night owl looking for a rewarding career? Apex Digital Solutions is seeking a dedicated Chat Support Specialist to join our growing team. We are looking for individuals who thrive in high-pressure environments and excel at providing exceptional customer experiences during the night shift.
This is a fully remote position open to candidates in the Philadelphia, PA area. If you are ready for an immediate start and want to work for a company that values your skills, apply today!
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Flexible schedule
- Immediate start available
- Professional growth opportunities
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy.
- Resolve technical issues and product-related questions efficiently.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Adhere to company scripts and quality assurance guidelines.
- Escalate complex issues to the appropriate department when necessary.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, chat support, or technical support is preferred.
- Excellent grammar, spelling, and typing speed (minimum 40 WPM).
- Ability to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable internet connection and a quiet workspace.