Job Description
Join our award-winning customer support team as a Chat Support Specialist in Los Angeles! We're seeking tech-savvy communicators to deliver exceptional digital experiences to global customers. This night shift role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Work in a modern downtown facility with cutting-edge technology while supporting major tech brands. Enjoy shift differential pay, free parking, and career advancement opportunities in a dynamic, fast-paced environment.
Why Join Us?
- Industry-leading training program
- Health/dental/vision benefits after 90 days
- Tuition reimbursement program
- Employee referral bonuses
- Monthly performance incentives
Responsibilities
- Respond to customer inquiries via live chat with average response time <90 seconds
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document all interactions accurately in Salesforce and Zendesk platforms
- Collaborate with tier-2 support teams for complex technical escalations
- Maintain CSAT scores above 95% through empathetic communication
- Participate in weekly performance reviews and skill development sessions
- Adhere to HIPAA/GDPR compliance standards for customer data handling
Qualifications
- Minimum 1 year experience in customer service or chat support role
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM software (Salesforce/Zendesk) preferred
- Ability to multitask 3-5 concurrent chat conversations
- Strong problem-solving skills with technical aptitude
- Available to work night shifts (11 PM - 7 AM) including weekends
- High school diploma or equivalent; college degree preferred
- Fluent in English with excellent written communication skills