Job Description
Join Apex Solutions Group as a Local Customer Service Representative in Washington, DC! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment.
As the frontline of our operations, you'll directly impact customer satisfaction while building a rewarding career in one of America's most vibrant cities. Our commitment to employee development ensures you'll gain valuable skills that open doors to advancement.
What We Offer:
- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests using our CRM system
- Document all customer interactions accurately in our database
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Excellent verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-pressure situations
- Valid government-issued photo ID and ability to pass background check
- Must be available for on-site shifts including weekends if required