Job Description
We are seeking motivated professionals to join our elite Customer Support team in New York. This is a unique opportunity for career advancement with our comprehensive paid training program. If you excel in fast-paced environments and want to help others while earning a competitive wage, we want to hear from you.
As a Chat Support Specialist, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and providing top-tier service via live chat platforms. We support clients across the United States, including Houston, TX and New York.
Responsibilities
- Provide exceptional customer service through live chat channels with a focus on professionalism and empathy.
- Resolve customer inquiries and complaints efficiently, aiming for first-contact resolution.
- Utilize CRM software and internal tools to document interactions and update customer records.
- Maintain a positive and professional tone in all written communications.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; prior customer service experience is a plus but not required.
- Excellent written communication skills and grammar proficiency in English.
- Fast typing speed (35+ WPM) and computer literacy.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).