Job Description
Join our award-winning support team as a Chat Support Specialist working remotely from San Antonio! We're seeking empathetic communicators to deliver exceptional customer service via live chat during night shifts. Enjoy the flexibility of working from home while making a real impact. Full training provided, competitive benefits, and a supportive remote culture.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (response time, CSAT scores)
- Proactively identify process improvement opportunities
- Stay updated on product knowledge and support protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (chat support a plus)
- Exceptional written communication skills (90+ WPM typing)
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving and conflict resolution abilities
- Ability to work independently during night shifts (11 PM - 7 AM)
- Basic technical troubleshooting experience