Job Description
Join our award-winning remote team and transform customer experiences from the comfort of your home! Apex Customer Solutions is seeking dedicated Night Shift Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive virtual work environment while serving customers across North America. No commute, no office politics – just flexible, impactful work that fits your life.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT, AHT, and first-call resolution
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with team leads and specialists to escalate complex cases
- Participate in ongoing training to master product knowledge and communication techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office space
- Ability to work independently while adhering to schedule flexibility requirements
- Must pass background check and drug screening