Job Description
Are you a people person with a knack for technology? Apex Support Solutions is currently hiring a dedicated Chat Support Representative to join our growing team in San Antonio, Texas.
We are looking for passionate individuals to provide exceptional support to our clients via live chat. With an Immediate Start available, this is your chance to join a dynamic company with excellent benefits and growth opportunities. Work the Night Shift and enjoy a competitive salary.
Why Choose Us?
- Competitive Pay: Earn between $18 and $22 per hour.
- Immediate Hiring: Onboard quickly and start earning today.
- Night Shift Benefits: Flexible scheduling with reduced commute traffic.
- Growth Opportunities: Clear path for career advancement.
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism.
- Resolve technical issues and product-related questions efficiently.
- Document interactions accurately in the CRM system.
- Maintain a positive tone and brand image in all written communications.
- Collaborate with the team to improve response times and satisfaction scores.
- Escalate complex issues to senior support agents when necessary.
Qualifications
- High school diploma or equivalent required.
- Fluent in English (verbal and written).
- Basic computer skills and typing speed of 40+ WPM.
- Willingness to work flexible night shifts (e.g., 10 PM – 6 AM).
- Strong problem-solving skills and attention to detail.
- Previous customer service experience is a plus but not required.