Job Description
Join FlexWork Solutions and transform your weekends into rewarding opportunities! We're seeking passionate Weekend Customer Service Specialists to deliver exceptional experiences for our clients across Texas and Georgia. This flexible role offers perfect work-life balance with weekend shifts while making a real impact. Our supportive culture and competitive compensation make this ideal for students, parents, and professionals seeking supplemental income. Why you'll love this role:
- Competitive hourly pay with weekend premium
- Flexible scheduling (Saturday/Sunday shifts)
- Comprehensive paid training
- Remote-friendly work environment
- Clear career advancement path
Our Locations: Austin, TX & Atlanta, GA - Apply once, consider both!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed quality and performance metrics
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Weekend availability (Saturday/Sunday)
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently in remote setting
- Positive attitude and resilience under pressure