Job Description
Join TechConnect Solutions as a Chat Support Specialist and kickstart your customer service career with our comprehensive paid training program! We're hiring for night shift positions in sunny San Diego, CA, with remote opportunities for qualified candidates in Ohio. Enjoy competitive pay, flexible scheduling, and a dynamic team environment where your growth is prioritized.
What We Offer:
- Full paid training (no experience required)
- Night shift differential pay ($2-$4/hour bonus)
- Remote work options for Ohio residents
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement pathways
Perfect for night owls and remote workers seeking stability and growth!
Responsibilities
- Provide exceptional customer support via live chat and email
- Troubleshoot technical issues for software/hardware products
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex resolutions
- Maintain high customer satisfaction metrics (CSAT >90%)
- Adhere to SLA response times and quality standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 40+ WPM typing speed with 98% accuracy
- Basic technical troubleshooting skills
- Strong written communication abilities
- Ability to work independently during night shifts
- Reliable home office setup for remote roles
- Must be located in Ohio or willing to relocate to San Diego