Job Description
Join our dynamic team as a Chat Support Specialist in San Jose! We're hosting a exclusive hiring event for night shift professionals to deliver exceptional customer support through our digital platforms. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a tech-forward environment.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues and troubleshoot software problems
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Continuously improve knowledge base with updated product information
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years in customer support or chat-based roles
- Excellent typing skills (60+ WPM) and written communication
- Proficiency with CRM software and helpdesk tools
- Ability to work independently during night shift hours
- Strong problem-solving and conflict resolution abilities
- Must be available for night shift (10 PM - 6 AM PST)