Job Description
Join our elite remote support team and make an immediate impact! ConnectCare Solutions Inc. is seeking highly motivated Chat Support Specialists to join our weekend operations in Jacksonville, FL. This is your opportunity to launch your career in customer service with flexible hours, competitive pay, and rapid onboarding. No experience required – we provide comprehensive training to set you up for success. Enjoy weekend shifts (Fri-Sun) while earning $18-$24 hourly with full benefits eligibility. Start your journey with a company that values growth, innovation, and work-life balance.
Responsibilities
- Deliver exceptional real-time chat support to resolve customer inquiries within SLAs
- Maintain accurate documentation of interactions and troubleshooting steps
- Collaborate with cross-functional teams to escalate complex issues
- Utilize CRM tools to track customer interactions and satisfaction metrics
- Adhere to company protocols for data security and confidentiality
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat/email preferred)
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution skills
- Weekend availability (Friday-Sunday) is mandatory
- US citizenship or valid work authorization required