Job Description
Are you a dedicated problem solver looking for a flexible night shift opportunity?
Apex Support Solutions is expanding our team in San Jose and is looking for a high-energy Chat Support Specialist to join us. In this pivotal role, you will be the first point of contact for our customers, providing real-time assistance through chat channels. We value clear communication, patience, and a passion for helping others.
Why Join Us?
- Competitive hourly pay ranging from $18.00 - $25.00.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and night shift premium.
- Professional development and career growth opportunities.
If you are ready to take your customer service career to the next level, apply today!
Responsibilities
- Respond to incoming customer inquiries via live chat in a professional, empathetic, and timely manner.
- Analyze customer issues and provide accurate solutions or escalate complex technical problems to the appropriate team.
- Maintain a high level of product knowledge to assist customers effectively.
- Document all interactions and resolutions accurately within the CRM system.
- Collaborate with the wider support team to improve service quality and reduce wait times.
- Adhere to all company policies, including confidentiality and data security protocols.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service, technical support, or call center environments.
- Excellent written communication skills with a strong command of English grammar.
- Typing speed of 40+ WPM.
- Ability to work independently in a remote or hybrid setting with minimal supervision.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).