Job Description
Are you looking for a role that fits your lifestyle?
Join Apex Support Solutions as a Night Shift Customer Service Associate. We are seeking dedicated professionals to join our team in Charlotte, NC. Enjoy the freedom of flexible weekend shifts with competitive pay and benefits.
Why Join Us?
- Flexible Scheduling: Choose from various night shift patterns with weekend availability.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Growth Opportunities: Clear paths for career advancement within the company.
We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional support to our clients.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with professionalism.
- Resolve complex customer issues efficiently and empathetically.
- Process orders, returns, and account updates accurately.
- Document interactions and maintain detailed records in the CRM system.
- Collaborate with the day shift team to ensure seamless service transitions.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call centers, or retail preferred.
- Strong communication skills and ability to listen actively.
- Must be available to work rotating night shifts and weekends.
- Basic computer proficiency and typing skills.