Job Description
Are you a persuasive communicator looking for an exciting opportunity? ApexConnect Solutions is seeking a dedicated Chat Support Specialist to join our elite night shift team. We are currently hiring for roles based in Virginia (and accepting applications from candidates in Philadelphia and surrounding areas).
As a key member of our support team, you will be the voice and face of our brand, resolving complex customer inquiries through real-time chat. We offer immediate start dates for qualified candidates looking to kickstart their career in customer service.
Why Join Us?
- Immediate Start: No waiting periods—get to work faster.
- Night Shift Flexibility: Enjoy a stable schedule with competitive night differential pay.
- Growth Opportunities: Clear pathways for advancement into Team Lead or Management roles.
Responsibilities
- Respond to high-volume customer inquiries via live chat with empathy and efficiency.
- Resolve customer issues ranging from billing questions to technical troubleshooting.
- Accurately document all interactions and resolutions in the CRM system.
- Maintain a high Customer Satisfaction (CSAT) score and adhere to quality assurance standards.
- Collaborate with the support team to identify trends and improve processes.
- Upsell products and services where appropriate to meet revenue targets.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service, chat support, or technical support is preferred.
- Excellent written communication skills with a focus on grammar and tone.
- Typing speed of 40+ WPM is essential.
- Ability to work night shifts (e.g., 10:00 PM - 6:00 AM) on a rotating schedule.
- Strong problem-solving skills and the ability to remain calm under pressure.